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TELEPHIA
LAUNCHES SYNDICATED WIRELESS NETWORK QUALITY MEASUREMENT
SERVICE IN CANADA
Network Quality is the #1 Driver
of Overall Satisfaction for Canadian Mobile Consumers
SAN FRANCISCO - July 6, 2006
Telephia, the leading provider of performance
measurement information to the mobile industry,
today announced the launch of its network quality
benchmarking service in Canada. This new service,
combined with Telephia's currently available Canadian
consumer surveys of network quality, will be a
powerful source of insight for Canadian carriers
seeking to improve their service quality.
The Telephia Drive Test Program is the first
and only syndicated service of its kind in Canada
to measure voice and data network quality. The
service will cover 6,000+ road miles annually
in at least five major markets in Canada during
the second half of 2006, and carrier customers
who subscribe will use it to help optimize overall
network performance.
The company has invested more than $5 million
on state-of-the art testing equipment, software,
and a new operations center, and has secured more
than 80 percent market share of the U.S. benchmark
drive test market. In the U.S., the Telephia Drive
Test Program covers more than 300 geographic markets
with nearly one million miles driven annually.
Telephia is the gold standard for network drive
testing, with best-in-class testing set-ups supported
by extensive research and lab testing, proprietary
post processing and quality control tools, and
scientific, repeatable processes for drive route
development.
Telephia research shows that network quality
is critical to overall satisfaction and subscriber
loyalty. The latest report from the Canadian Telephia
Attitude and Behavior Survey (Canadian TABS) reveals
that network experience and satisfaction is responsible
for 41 percent of overall satisfaction, while
price and handset satisfaction are also important
drivers of overall satisfaction (see Table 1).
Additional Telephia analysis shows that Canadian
subscribers with low satisfaction are nearly 50
percent more likely to leave their current carrier
in the next 12 months.
"Canadian carriers continue to build out
capacity and improve the reliability of their
networks every year," said Jesse Goranson,
Senior Vice President, Account Management-Telephia.
"The fact that network quality is a key driver
in overall satisfaction for Canadian subscribers
underscores the importance of having a reliable,
third-party source that accurately measures network
performance. Telephia is the pioneer in mobile
measurement and is the standard research source
for the wireless industry."
Table 1. Drivers of Overall Satisfaction
for Canadian Wireless Subscriber
| Key
Factors |
Contribution
to Overall Satisfaction (%) |
| 1.
Network Satisfaction |
41% |
| 2.
Price Satisfaction |
33% |
| 3.
Handset Satisfaction |
26% |
Source: Telephia Attitude
and Behavior Survey (Canada)
Availability
The Telephia Drive Test Program and the Telephia
Attitude and Behavior Survey for Canada are currently
available. For more information, please contact
Heather Tay at (415) 395-0432 or htay@telephia.com.
About Telephia
Founded in 1998, Telephia provides syndicated
performance measurement information to the leaders
of the converging communications and mobile industries,
including carriers, device manufacturers, content
and application providers, retailers, infrastructure
vendors and investment analysts. Telephia provides
industry standard measures of subscriber share,
customer satisfaction, device share, network quality,
revenue share, advertising effectiveness, content
audience and many other key performance indicators.
For further information, please visit our website
at www.telephia.com or call 415-395-0500.
Press Contact: Maria Bumatay
e: mbumatay@telephia.c
om
p: 415.637.4904 |